Privacy policy

Privacy Policy

Last Updated:16 October 2026

At zirowear , accessible at zirowear.shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices available to you when you visit our website or purchase products from us.

By using our website, you acknowledge that you have had the opportunity to read this policy. Where consent is required by applicable law, we will request it appropriately. We aim to handle your personal information transparently and in accordance with applicable Indian data protection and consumer protection laws.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with our store.

Personal and contact information

  • Name and contact details, such as your email address and phone number.
  • Billing and shipping addresses.
  • Information you provide when contacting customer support or submitting a query.

Order and transaction information

  • Products purchased, order history, order number, delivery details, and return or refund requests.
  • Payment status, transaction references, and other information needed to confirm and manage your purchase.

Payments may be processed by third-party payment providers. We generally do not store complete payment card details or banking credentials on our own systems unless expressly stated and appropriately secured.

Account information

  • Login credentials and account preferences, if you create an account.
  • Saved addresses, wish lists, and other information you choose to store.

Technical and usage information

  • IP address, browser type, device information, operating system, pages visited, and interactions with our website.
  • Cookie identifiers and similar technologies, subject to applicable consent requirements.

Communications and feedback

  • Messages, reviews, feedback, and information you provide when communicating with us.
  • Photographs or other evidence you submit to resolve a damaged, defective, or incorrect order.

We collect information directly from you, automatically through our website, and from service providers where necessary for legitimate business operations and permitted by law.

2. How We Use Your Information

We use personal information for the following purposes:

  • Order fulfilment: To process purchases, confirm orders, arrange shipping, and deliver products.
  • Payments and refunds: To confirm transactions, prevent payment errors, and process eligible refunds.
  • Customer support: To respond to enquiries, resolve complaints, and assist with returns or exchanges.
  • Account management: To maintain your account, remember preferences, and provide relevant account features.
  • Website operations: To maintain, troubleshoot, improve, and secure our website and shopping experience.
  • Fraud prevention: To detect suspicious transactions, misuse, unauthorised access, and other potentially unlawful activity.
  • Communications: To send order confirmations, shipping updates, service notices, and important policy changes.
  • Marketing: To send promotional emails, messages, or offers where permitted by law and, where required, with your consent. You may opt out of marketing communications at any time.
  • Legal compliance: To maintain required records, respond to lawful requests, and comply with applicable legal obligations.

We will not use your personal information for purposes that are incompatible with the purpose communicated to you, unless otherwise permitted by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to help it function and understand how visitors use it.

These technologies may be used to:

  • Keep shopping carts and sessions working.
  • Remember selected preferences.
  • Understand website traffic and performance.
  • Improve security and detect suspicious activity.
  • Measure advertising performance and personalise marketing, where applicable.

Some cookies are necessary for core website functions. Other cookies, such as analytics or advertising cookies, may require your consent depending on the technology used and applicable law.

You can manage available cookie preferences through [COOKIE CONSENT SETTINGS]. You may also adjust cookie settings in your browser. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

For more information, contact us at nadokhoda8@gmail.com.

4. Sharing Information with Third Parties

We do not sell your personal information as part of our ordinary business practices. We may share relevant information with trusted third parties when necessary to operate our store, fulfil your orders, or meet legal obligations.

These parties may include:

  • E-commerce and hosting providers: To operate and maintain our website.
  • Payment providers: To process payments, refunds, and transaction verification.
  • Shipping and logistics partners: To deliver orders and manage tracking or returns.
  • Analytics providers: To understand website performance and improve the shopping experience.
  • Marketing service providers: To manage promotional communications and campaigns where permitted.
  • Customer support providers: To help respond to enquiries and resolve customer issues.
  • Professional advisers: Such as accountants, auditors, or legal advisers, where necessary.
  • Authorities and regulators: Where disclosure is required by law or necessary to protect legal rights.

Our service providers may process information according to their own privacy terms and our applicable contractual arrangements. We aim to share only the information reasonably necessary for the relevant purpose.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.

Depending on our systems and service providers, these measures may include access controls, secure connections, restricted staff access, and appropriate safeguards for stored information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take appropriate steps to protect information and respond to security incidents in accordance with applicable law.

If a personal data breach occurs, we will take appropriate steps to investigate, mitigate its effects, and provide notifications where required by applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.

The retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, unless continued retention is required or permitted by law.

To ask about the retention of your information, contact nadokhoda8@gmail.com.

7. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

  • Access information: Request information about the personal data we process about you.
  • Correct information: Request correction or completion of inaccurate or incomplete personal information.
  • Request erasure: Ask us to erase personal information where applicable, subject to legal and legitimate retention requirements.
  • Withdraw consent: Withdraw consent for processing that relies on your consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
  • Manage marketing: Unsubscribe from promotional communications using the available unsubscribe option or by contacting us.
  • Raise a grievance: Submit a privacy complaint or concern to us.
  • Exercise other applicable rights: Exercise any additional rights available to you under applicable data protection law.

To exercise a privacy right, email nadokhoda8@gmail.com with the subject line “Privacy Rights Request.” Please describe your request and provide enough information for us to verify your identity where reasonably necessary. We may request additional information to prevent unauthorised disclosure.

We will respond within the timeframe required by applicable law. Some requests may be subject to legal exceptions, and we will explain where we cannot fulfil a request in full.

Where applicable, you may also have the right to approach the relevant authority or Data Protection Board in accordance with the law.

8. Children’s Privacy

Our website is intended for customers who can lawfully use our services. We handle information relating to children in accordance with applicable Indian law, including any requirements concerning parental or guardian consent and restrictions on processing children’s personal data.

Where parental or guardian involvement or verifiable consent is legally required, we will take the steps required by law before processing the relevant information.

If you believe that a child’s personal information has been provided to us in circumstances that do not comply with applicable law, please contact us at nadokhoda8@gmail.com so that we can review the matter and take appropriate action.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment pages, social media platforms, or other services.

These third parties may have their own privacy policies and practices. We do not control the privacy practices of independent third parties, and we encourage you to review their policies before providing information directly to them.

Our inclusion of a link does not necessarily mean that we endorse the third party or its privacy practices.

10. International Data Transfers

Some of our service providers may store or process information outside India. Where personal information is transferred internationally, we will take the steps required by applicable Indian law and any applicable restrictions or safeguards.

Information processed in another country may also be subject to that country’s laws.

For information about relevant service providers or transfers, contact nadokhoda8@gmail.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us using the details below.

Store Name: zirowear
Website: zirowear.shop
Email Address: nadokhoda8@gmail.com
Business Address: Sulya, Ziro, Arunachal Pradesh
**Contact Number:**9378149264
Support Hours:9AM-2AM

We are committed to treating privacy concerns seriously and handling requests fairly, transparently, and in accordance with applicable law.

zirowear — Your trust matters to us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +91 9378 149 264 or email us at nadokhoda8@gmail.com or contact us at KASA Resort, Sulya, 791120 Ziro AR, India.