Terms of service

Terms of Service

Last Updated:16 October

Welcome tozirowear . These Terms of Service (“Terms”) govern your access to and use of zirowear.shop, including browsing our website, purchasing products, and using any services we provide.

In these Terms, “we,” “us,” and “our” refer to zirowear. “You” and “your” refer to any person accessing our website or purchasing from us.

By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website. Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable Indian law.

1. Account Terms

You may be able to browse our website without creating an account. If you create an account, you agree to provide accurate, complete, and up-to-date information.

You are responsible for:

  • Keeping your login credentials confidential.
  • Ensuring the information in your account remains accurate.
  • Activities carried out through your account, to the extent permitted by law.
  • Informing us promptly if you suspect unauthorised access to your account.

You must not impersonate another person, provide misleading information, or create an account for fraudulent or unlawful purposes.

We may suspend or terminate an account where reasonably necessary because of suspected fraud, security concerns, misuse, or a material breach of these Terms. Where appropriate, we will provide notice and an opportunity to address the issue.

Closing or suspending an account does not remove any rights or obligations relating to orders already placed or any rights you have under applicable law.

2. Pricing and Payment

All product prices will be displayed on our website in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, and promotional offers may change without prior notice. Any change will not alter the agreed price of an order that we have already accepted, except where a correction is legally justified and appropriately communicated.

Before completing your purchase, the checkout page will display the applicable price and any disclosed delivery charges, taxes, or other mandatory charges.

Payment may be made through the payment methods displayed at checkout. Payments are processed by the relevant payment provider and may be subject to that provider’s terms and security procedures.

By submitting a payment, you confirm that you are authorised to use the selected payment method. We do not intentionally collect or retain complete payment-card details where these are handled by our payment provider.

If a payment fails, is reversed, or is flagged for reasonable verification, we may pause processing the order while the issue is resolved. We will not charge undisclosed fees.

If a genuine pricing or listing error occurs, we will contact you where appropriate and explain the available options, including cancellation and refund where applicable. We will not use a pricing error to avoid obligations imposed by law.

3. Product Descriptions and Availability

We aim to ensure that product descriptions, photographs, colours, sizing information, materials, and other details on our website are accurate and up to date.

However:

  • Colours may appear slightly different depending on your device or screen settings.
  • Minor variations in measurements, fabric texture, or product appearance may occur.
  • Product images may include styling or display elements that are not included with the product; any relevant exclusions will be stated in the listing.
  • Product availability, sizes, and colours may change.

We will not knowingly misrepresent a product’s material features. If a product is materially different from its description, defective, damaged, or incorrectly supplied, you may contact us for an appropriate remedy under our Return and Refund Policy and applicable law.

4. Order Placement and Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms. An automated order confirmation or payment notification does not necessarily mean that we have finally accepted the order.

An order will be considered accepted once zirowear confirms acceptance through an order confirmation email or dispatch notification. Customers will be notified of any charges of issues with their orders. All orders are subjected to product availability,payment verification,and applicable law. Zirowears reserves the righr to cancel or refuse orders in cases of suspected fraud,incorrect pricing,or stock unavailability, with customers notified accordingly.

We may decline, cancel, or limit an order where reasonably necessary, including when:

  • A product is unavailable.
  • Payment cannot be verified or completed.
  • The order contains an obvious pricing or listing error.
  • We reasonably suspect fraud, unauthorised activity, or misuse.
  • Delivery information is incomplete or cannot reasonably be verified.

If we cancel an order after payment has been collected, we will arrange any refund legally due using the applicable refund process. We will communicate the cancellation and any relevant next steps.

We will not cancel orders arbitrarily or use cancellation practices that violate consumer protection law.

Please review your order details carefully before confirming your purchase. If you need to request a change or cancellation, contact us promptly at. Changes may not be possible once an order has been processed or dispatched.

5. Shipping and Delivery

We deliver to eligible locations within all over INDIA. Available delivery options, estimated delivery timelines, and applicable shipping charges will be displayed on our website or during checkout.

Delivery estimates are indicative and may be affected by courier operations, weather, transport disruptions, public holidays, address issues, or other circumstances beyond our reasonable control.

You agree to provide a complete and accurate delivery address and contact details. Additional costs or delays resulting from incorrect information may occur, subject to applicable law and any charges disclosed to you.

Once your order is dispatched, we may provide tracking details where available. If your order is delayed, lost, delivered incorrectly, or marked as delivered but not received, contact us at nadokhoda8@gmail.com, so we can investigate.

We will take reasonable steps to work with the relevant delivery provider to resolve delivery issues. Nothing in this section excludes any responsibility that we may have under applicable consumer protection law.

6. Returns, Exchanges, Cancellations, and Refunds

Returns, exchanges, order cancellations, and refunds are governed by our Return and Refund Policy, available at returns, exchanges, order cancellations, and refunds are governed by our Return and Refund Policy, available at https:nadokhoda8@.com/policies/refund-policy.

Please review that policy before placing an order. It explains the eligibility requirements, request deadlines, return procedure, shipping costs, inspection process, and refund method.

To request assistance, contact us at nadokhoda8@gmail.com and include your order number and a description of the issue.

Any return or refund conditions will be applied consistently with applicable Indian law. Nothing in these Terms or our Return and Refund Policy removes a consumer’s legal rights relating to defective, damaged, incorrectly described, or incorrectly delivered products, or any other rights that cannot lawfully be excluded.

7. Prohibited Uses

You may use our website only for lawful purposes. You agree not to:

  • Violate any applicable law, regulation, or third-party right.
  • Use false information or another person’s payment details without authorisation.
  • Engage in fraud, payment abuse, or deceptive activity.
  • Interfere with the website’s operation, security, or availability.
  • Attempt unauthorised access to accounts, systems, or data.
  • Upload or transmit malicious code or harmful content.
  • Copy, scrape, reproduce, or commercially exploit website content without permission, except where permitted by law.
  • Use automated systems to access the website in a manner that damages, disrupts, or improperly burdens our services.
  • Misuse promotions, discounts, or ordering systems.
  • Harass, threaten, or abuse our staff, service providers, or other customers.

We may investigate suspected misuse and take proportionate action, including restricting access, cancelling affected orders where legally permitted, or reporting suspected unlawful activity to the appropriate authorities.

8. Intellectual Property

Unless otherwise stated, the website and its content—including the zirowear name, logo, product photographs, graphics, text, design elements, and other original materials—are owned by or licensed to zirowear.

You may browse the website and use it for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit our intellectual property without prior written permission, except as permitted by applicable law.

Third-party trademarks and product names remain the property of their respective owners.

9. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers, analytics tools, or external websites.

We do not control every aspect of independent third-party services. Your use of those services may be subject to their own terms and privacy policies.

We will take reasonable steps to select suitable service providers, but nothing in this section excludes responsibility that we may have under applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, zirowear will not be liable for indirect or consequential losses that are not reasonably foreseeable and arise from your use of the website.

We are not responsible for interruptions caused by events beyond our reasonable control, provided that this does not excuse obligations that we are legally required to fulfil.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence where liability cannot legally be excluded, death or personal injury where exclusion is prohibited, or any other liability that cannot be limited under applicable law.

Nothing in these Terms restricts your statutory consumer rights, including rights to seek remedies for defective goods, unfair trade practices, misleading representations, or failure to fulfil legal obligations.

11. Indemnity

To the extent permitted by law, you agree to be responsible for losses or reasonable costs directly arising from your unlawful misuse of the website or your material violation of these Terms, where those losses are legally recoverable.

This section does not require you to indemnify us for our own unlawful conduct, negligence where liability cannot be excluded, or obligations imposed on us by applicable law.

12. Privacy

Our collection and use of personal information are described in our Privacy Policy, available at https://zirowear.shop/policies/privacy-policy.

By using our website, you acknowledge that you have had the opportunity to review the Privacy Policy. Where consent is required by law, we will seek it in the appropriate manner.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services, or legal requirements.

The revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.

Changes will not retrospectively remove rights that have already accrued or override mandatory legal protections.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to mandatory consumer protection laws and the jurisdiction of any consumer commission or other authority that is legally entitled to hear a dispute, courts of competent jurisdiction at ziro, Arunachal Pradesh, India, shall have jurisdiction over disputes arising from these Terms.

Nothing in this section prevents a consumer from approaching a consumer commission or other forum that has jurisdiction under applicable law.

15. Grievances and Contact Information

If you have a question, complaint, or concern regarding these Terms, an order, or our services, please contact us:

  • Store Name: zirowear
  • Legal Business Name: zirowear
  • Website:zirowear.shop
  • Email: nadokhoda8@gmail.com
  • Business Address: ZIRO, ARUNACHAL PRADESH, INDIA
  • Phone: 9378149264
  • Customer Support Hours: 9AM-12PM
  • Complaint Acknowledgement and Resolution Process: mail at nadokhoda8@gmail.com

We will acknowledge and address complaints within the timelines required by applicable law.

Thank you for shopping with zirowear.

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