Refund policy

Return and Refund Policy

Last Updated:16 OCTOBER 2026

At ZIROWEAR, we want you to feel confident about every purchase. We believe shopping for clothing online should be simple, transparent, and reliable. If something isn’t right with your order, we’re here to help. Please read our Return and Refund Policy below to understand your options.

1. Return Eligibility

You may request a return if your purchase meets the following conditions:

  • The return request is submitted within 7 days  of receiving your order.
  • The product is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories are intact, where applicable.
  • You provide your order number or proof of purchase.
  • The product meets the eligibility requirements described in this policy.

Items that show signs of wear, washing, damage caused after delivery, or alterations may not qualify for a return, except where the issue is covered by applicable consumer protection laws.

2. Return Timeframe

Please contact us within 3 days  from the date your order is delivered to initiate a return.

To request a return, email us at nadokhoda8@gmail.com with your order number, the product name, and the reason for your request. Our team will explain the next steps and provide return instructions.

Please wait for return authorization before sending any item back. Returns sent without prior approval may take longer to process.

3. Refund Process and Timing

Once your returned product reaches us, our team will inspect it and notify you of the outcome.

  • Inspection: We aim to complete the inspection within 10 of receiving the returned item.
  • Refund approval: If your return is approved, we will initiate the refund through (ORIGINAL PAYMENT METHOD / AGREED REFUND METHOD).
  • Processing time: Approved refunds are generally processed within 9AM-2PM
  • Bank or payment provider delays: The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment provider.

Any applicable refund amount, including eligible delivery charges, will be communicated clearly before the refund is finalized. We will not deduct undisclosed fees from your refund.

4. Exchange Options

If you would prefer a different size, colour, or eligible product, you may request an exchange within 3 days  of delivery.

Exchanges are subject to stock availability and the condition of the returned product. If your requested item is unavailable, you may choose an eligible refund or another option agreed upon with our team.

To request an exchange, email nadokhoda8@gmail.com  with your order number and the details of the replacement item you want.

Any price difference, if applicable, will be communicated before the exchange is completed.

5. Damaged, Defective, or Incorrect Products

We take product quality and order accuracy seriously. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days  of delivery.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of the product and its packaging, where possible.

Our team will review your request and arrange an appropriate solution, such as a replacement, exchange, repair where suitable, or refund, depending on the circumstances and applicable law.

For confirmed damaged, defective, or incorrect items, ZIROWEAR will cover reasonable return shipping costs and provide instructions for returning the item, if a return is necessary.

You will not be required to accept store credit in place of a refund where a refund is legally due.

6. Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items may be excluded from change-of-mind returns, where permitted by applicable law:

  • Innerwear, underwear, and other hygiene-sensitive products.
  • Products marked as final sale or non-returnable before purchase.
  • Personalized or custom-made products, unless defective or otherwise covered by applicable law.
  • Gift cards, where applicable.

This list does not limit your rights regarding products that are defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable consumer protection laws.

7. Return Shipping Costs

Return shipping costs will be handled as follows:

  • Change-of-mind returns: The customer is responsible for return shipping costs, unless otherwise stated at the time of purchase.
  • Size or colour preference exchanges: Return and replacement shipping costs will be communicated before the exchange is confirmed.
  • Damaged, defective, or incorrect items: ZIROWEAR will cover reasonable return shipping costs.
  • Shipping errors caused by us: We will work with you to resolve the issue without charging you for correcting our mistake.

Please use the return method provided by our team so that your package can be tracked where possible.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at nadokhoda8@gmail.com. Cancellation requests can be accommodated before the order is dispatched, where feasible.

If your order has already been dispatched, cancellation may no longer be possible, and the applicable return procedure may apply. Your rights under applicable consumer protection laws remain unaffected.

9. Contact Us

If you have questions about a return, refund, or exchange, we’re happy to help.

Brand: ZIROWEAR
Website: https://zirowear.shop
**Email:**nadokhoda8@gmail.com
**Customer Support Hours:**9AM-2PM
Business Address:SULYA,ZIRO,ARUNACHAL PRADESH

At ZIROWEAR, your trust matters to us. We aim to handle every request fairly, communicate clearly, and make your shopping experience as smooth as possible.

ZIROWEAR — Wear Your Story.